Return & Refund Policy

Air Elegance – Online Perfume Store

 At Air Elegance, customer satisfaction is our top priority. We strive to deliver premium quality perfumes that you’ll love. However, if for any reason you are not completely satisfied with your purchase, our Return & Refund Policy is designed to give you peace of mind.

1. Returns

• Returns are accepted only if:
• The product is damaged, defective, or incorrect at the time of delivery.
• The product is unused, unopened, and in its original packaging.
• Customers must initiate a return request within 7 days of delivery.
• Due to hygiene and safety reasons, opened or used perfumes cannot be returned.

2. Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5–7 business days to your original method of payment.
• Shipping charges are non-refundable.

3. Exchanges

• Exchanges are available only for items that are damaged or incorrect.
• In such cases, we will replace the product at no extra cost.

4. Non-Returnable/Non-Refundable Items

• Opened or used perfume bottles.
• Products purchased during special promotions, discounts, or clearance sales (unless defective/damaged).

5. How to Initiate a Return

 To initiate a return, please contact our support team at:

📧 care@airelegance.com

Provide your order number, product details, and the reason for return. Our team will guide you through the process.

6. Shipping for Returns

• Customers are responsible for return shipping costs unless the return is due to an error on our part (wrong/damaged product).
• We recommend using a trackable shipping service to ensure safe delivery.